Privacy Policy

1. Who We Are

This Privacy Policy describes how Gardena Dental Group ("we," "us," or "our"), located at 1104 W Redondo Beach Blvd, Gardena, CA 90247, collects, uses, and shares information when you visit this website, submit a form, or call our office. This policy applies to go.gardenadentalgroup.com/best-dentist and related pages operated by Gardena Dental Group for appointment requests and advertising campaigns.

By using this website or submitting your information through our forms, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use this site or submit your information.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly: When you fill out our appointment request form, we collect your name, phone number, email address, and any other details you choose to include (such as your preferred appointment time or the reason for your visit).
• Information collected automatically: Like most websites, we automatically collect certain technical information when you visit, including your IP address, browser type, device type, pages viewed, and referring website (for example, the Google or Meta ad that brought you here).
• Information from phone calls: If you call the phone number listed on this site, we may collect your phone number and, where applicable, a recording of the call (see Section 6 below).

We do not knowingly collect sensitive medical details, insurance ID numbers, or Social Security numbers through this website's forms. Please do not include this information when submitting a request — our staff will collect it securely, by phone or in person, once your appointment is confirmed.

3. How We Use Your Information

We use the information we collect to:

• Contact you to confirm, schedule, or remind you of a dental appointment;
• Verify insurance benefits ahead of your visit, if you've asked us to;
• Respond to questions or requests you submit;
• Improve our website, offers, and advertising campaigns;
• Measure which advertising channels (such as Google Ads or Meta/Facebook Ads) are driving appointment requests, so we can operate our marketing responsibly and cost-effectively;
• Comply with legal obligations and protect against fraudulent or unauthorized use of this site.

4. How We Share Information

We do not sell your personal information. We share information only with service providers who help us run this website and our practice, including:

• GoHighLevel / NerdsBoost — our CRM and appointment-scheduling platform, which processes form submissions, sends confirmation texts/emails, and manages call routing and call recording;
• Google — for advertising performance measurement (Google Ads conversion tracking) and website analytics;
• Meta (Facebook/Instagram) — for advertising performance measurement (Meta Pixel/Conversions API), if you arrived via a Meta ad;
• Elfsight — to display our Google review widget (this service does not collect personal information from visitors of this page; it only displays publicly available reviews);
• Vimeo and Google Maps — to display embedded video and location content on this page; these third parties may set their own cookies as described in their respective privacy policies.

We may also disclose information if required by law, or to protect the rights, property, or safety of Gardena Dental Group, our patients, or others.

5. Cookies, Pixels & Tracking Technologies

This website uses cookies and similar tracking technologies (including the Google Ads tag and the Meta Pixel) to understand how visitors use this site and to measure the performance of our advertising campaigns. These technologies may collect information such as your browser type, pages visited, and whether you completed our appointment request form.

We configure our advertising and analytics tools to avoid transmitting sensitive health information through these tracking technologies. You can control or delete cookies through your browser settings at any time. Doing so may affect how this website functions.

6. Phone Calls & Call Recording

We may also use a call-tracking number that is different from our main office line so we can measure which advertising channel generated your call. Calls to this number are automatically forwarded to our office and are handled the same way as calls to our main line.

7. Health Information & This Website

This website and its appointment request form are intended for general scheduling and informational purposes only. Information you submit through this website's forms is not part of your protected medical record under the Health Insurance Portability and Accountability Act (HIPAA) unless and until it is incorporated into your official patient chart by our office. Once you become an active patient, the health information in your dental record is protected under HIPAA and is governed by our office's HIPAA Notice of Privacy Practices, available upon request at our office.

Nothing on this website constitutes dental or medical advice, and this site should not be used for dental emergencies. If you are experiencing a dental emergency, please call our office directly at (310) 366-7666.

8. Your Privacy Rights (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may give you the right to:

• Know what personal information we have collected about you and how it has been used and shared;
• Request deletion of personal information we have collected from you, subject to certain exceptions (for example, information we're required to keep for legal or dental record-keeping purposes);
• Opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising;
• Not be discriminated against for exercising any of these rights.

To exercise any of these rights, contact us using the information in Section 12 below. We will verify your request and respond within the time required by law.

9. Children's Privacy

This website's appointment request form is intended to be completed by an adult (parent or guardian) on behalf of themselves or their child. We do not knowingly collect personal information directly from children under 13 through this website. If you believe a child has submitted information to us directly, please contact us and we will delete it.

10. Data Retention & Security

We retain the information collected through this website for as long as necessary to fulfill the purposes described in this policy, or as required by applicable dental record-keeping and legal obligations. We use reasonable administrative and technical safeguards to protect your information, but no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last updated" date at the top of this page reflects when this policy was most recently revised. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Gardena Dental Group
• 1104 W Redondo Beach Blvd, Gardena, CA 90247
• Phone: (310) 366-7666
• Website: gardenadentalgroup.com